Our Obligations to you
We have a number of obligations and requirements to you under Australian laws that make sure we treat you fairly and honestly, protect your privacy, and always offer you the best possible advice based on what you provide us and we verify.
We take this stuff really seriously and believe it’s not only a legal but also a moral obligation to always work in your best interests.
You’ll see links to a few documents below.
OUR CREDIT GUIDE tells you about us, how we do business, how we get paid, who we deal with and how you can get help if you feel you have been let down. Take the time to read this so you can feel confident about us and how we go about our business.
OUR DISPUTE RESOLUTION POLICY is a clear process that you can follow if you feel that we haven’t come up to the mark. We want you to be happy with the job we do and the relationship we have, so always call us if you need more info or clarification, and please let us know if you are not happy with the job we have done. We always want to improve.
If you need any clarification on any of these policies, please contact us on 1300 544 489.